Last updated: May 17,2026

Thank you for shopping at Nest & Needs. This Shipping & Delivery Policy explains how we process, pack, and deliver your orders within India and internationally.

By placing an order with us, you agree to the terms set out below.

1. Order Processing

• Orders are processed Monday through Saturday, excluding public holidays.
• Once your order is placed and payment is successfully received, you will receive an order confirmation email.
• Most orders are processed and dispatched within 1 to 3 business days.
• During festive periods, sale events, or for handcrafted/made-to-order items, processing may take longer. You will be notified by email if there is any delay.

2. Shipping Destinations

We currently ship to:

• All serviceable pincodes across India
• Selected countries internationally

If your pincode is not serviceable, our team will contact you to arrange an alternative or process a full refund.

3. Domestic Shipping (India)

• Delivery time: Typically 5 to 7 business days from the date of dispatch, depending on your location.
• Shipping charges: Calculated at checkout based on order weight, dimensions, and delivery pincode. Free shipping may apply on qualifying orders as displayed at checkout.
• Courier partners: We ship through reputed courier partners such as India Post, Delhivery, Blue Dart, DTDC, and similar services.
• Remote locations and tier-3 cities may take an additional 2 to 4 business days.

4. International Shipping

• Delivery time: Typically 7 to 16 business days from the date of dispatch, depending on the destination country and customs clearance.
• Shipping charges: Calculated at checkout based on weight, dimensions, and destination.
• Customs, duties and taxes: Import duties, VAT, GST, customs fees, and any other charges levied by the destination country are the responsibility of the buyer. These are not included in our product price or shipping charge. Please check with your local customs office before placing an international order.
• If a parcel is refused by the buyer, abandoned at customs, or returned to us due to non-payment of duties or incorrect address, the original shipping cost and any return shipping fees will be deducted from the refund.

5. Tracking Your Order

• Once your order is dispatched, you will receive a shipping confirmation email containing the tracking number and courier details.
• You can track your order through the courier's official website using the tracking number provided.
• It may take up to 24 hours for tracking information to update after dispatch.

6. Packaging

All products are carefully packed to protect against transit damage:

• Brass idols, lamps, and pooja items are wrapped in protective materials and placed in sturdy boxes.
• For larger or fragile items, additional cushioning is used.
• We use eco-friendly packaging wherever possible.

If you receive a parcel that is visibly damaged, please refuse the delivery or unbox it in the presence of the delivery person, and contact us immediately with photos and videos (see Section 8).

7. Delivery Conditions

• Please provide a complete, accurate shipping address, including landmark, pincode, and a valid contact number.
• Someone aged 18 or above should be available at the delivery address to receive the parcel.
• If the courier is unable to deliver after multiple attempts due to incorrect address, unavailability, or refused acceptance, the order may be returned to us. In such cases, return shipping costs will be deducted from any refund issued.
• Risk of loss and title for items pass to you upon delivery.

8. Damaged or Lost Shipments

• Visibly damaged on delivery: Refuse the parcel or note the damage with the courier, and notify us within 24 hours of delivery at [Insert support email] with order number, photos, and videos.
• Damaged on unboxing: Notify us within 24–48 hours of delivery with clear unboxing photos and videos, including the outer packaging.
• Lost in transit: If your tracking does not update for an unusual period, please contact us. We will investigate with the courier partner and either reship or refund as appropriate.

Claims raised after the specified windows may not be eligible for replacement or refund.

9. Delivery Delays

While we work hard to deliver on time, delays may occur due to:

• Weather, natural calamities, strikes, or other events beyond our control
• Festive season or peak volume periods
• Customs inspection or clearance for international shipments
• Incorrect or incomplete address provided by the buyer
• Pincode-level service disruption

We are not liable for delays caused by such circumstances but will assist you in tracking and resolving the issue.

10. Address Changes

If you need to change your shipping address, please contact us within 6 hours of placing the order. Once an order is dispatched, the address cannot be changed.

11. Contact Us

For any shipping-related questions:

Nest & Needs 20C, 1st Cross, Padma Street, VGN Enclave, Nolambur, Mogappair West, Chennai, Tamil Nadu, India Phone: +91 95006 89372 Email: info@nestandneeds.com