Cancellation Policy

Last updated: May 17,2026

This Cancellation Policy explains how and when you can cancel an order placed on https://nestandneeds.com.

By placing an order with us, you agree to the terms below.

1. Cancellation by the Buyer

You may request cancellation of your order at any time before it is dispatched.

• Before dispatch: Cancellation is free. The full amount, including shipping charges, will be refunded to the original payment method within 5 to 7 business days.
• After dispatch: Once an order is handed over to the courier partner, it cannot be cancelled. You may refuse the parcel at the time of delivery; however, return shipping charges, gateway fees, and any non-recoverable courier charges will be deducted from the refund.

To cancel an order, please:

1. Email us at [Insert support email] or call +91 95006 89372 as soon as possible.
2. Mention your order number, registered name, and reason for cancellation.
3. Our team will confirm cancellation and refund within 2 business days.

2. Cancellation by Nest & Needs

We reserve the right to cancel an order, in part or in full, in the following situations:

• The product is out of stock or temporarily unavailable
• Errors in pricing, product description, or images on the Website
• The delivery address is in a non-serviceable location
• We are unable to verify the buyer's identity or payment
• Suspected fraudulent, unauthorised, or illegal activity
• Failure to comply with our Terms & Conditions
• Force majeure events affecting fulfilment

In such cases, the full amount paid for the cancelled portion of the order will be refunded to the original payment method.

3. Cancellation of Customised or Made-to-Order Items

Customised, personalised, or made-to-order items cannot be cancelled once production has begun. Please review your order carefully before confirming such purchases.

4. Refunds for Cancelled Orders

• Refunds are processed to the original payment method used at the time of purchase.
• For prepaid orders, refunds reflect within 5 to 10 business days, depending on your bank or card issuer.
• For Cash on Delivery orders that are cancelled before dispatch, no refund is required as no payment was collected.
• For international orders, customs duties and taxes paid to the destination country are not refundable by us.

5. Failed Transactions

If your payment is debited but the order is not confirmed, the amount is usually auto-refunded by the payment gateway within 5 to 7 business days. If you do not see the refund within this period, please contact us with your transaction reference, and we will assist in resolving the matter.

6. Contact Us

For any cancellation-related queries:

Nest & Needs 20C, 1st Cross, Padma Street, VGN Enclave, Nolambur, Mogappair West, Chennai, Tamil Nadu, India Phone: +91 95006 89372 Email: info@nestandneeds.com