Last updated: May 17,2025

Nest & Needs ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or make a purchase from https://nestandneeds.com (the "Website").

By using the Website, you agree to the practices described in this Policy. This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Who We Are

Nest & Needs 20C, 1st Cross, Padma Street, VGN Enclave, Nolambur, Mogappair West, Chennai, Tamil Nadu, India

Phone: +91 95006 89372 Email: info@nestandneeds.com

For all privacy-related queries, you may contact our Grievance Officer (details in Section 12).

2. Information We Collect

We collect information you provide directly to us, information collected automatically when you use the Website, and information from third parties (such as payment gateways and delivery partners).

(a) Information you provide:

Name, billing and shipping address, pincode, city, state, country
Email address and phone number
Account login credentials (if you create an account)
Order details, gift messages, and product preferences
Communications you send to our customer support
Reviews, ratings, and feedback you post on the Website

(b) Information collected automatically:

Device information (browser type, operating system, IP address, device identifiers)
Usage data (pages visited, time spent, clicks, referring URLs)
Cookies and similar technologies (see our Cookie Policy)
Approximate location based on IP address

(c) Payment information: We do not store full credit card, debit card, UPI, or net banking credentials on our servers. Payments are processed by PCI-DSS compliant payment gateway partners. We only receive transaction status and a reference ID.

3. How We Use Your Information

We use your information for the following purposes:

To process, fulfil, and deliver your orders
To send order confirmations, shipping updates, and delivery notifications
To respond to your queries, complaints, and support requests
To process refunds, returns, and exchanges
To send promotional emails, offers, and newsletters (only if you have opted in)
To improve the Website, our products, and user experience
To detect, prevent, and address fraud, security, and technical issues
To comply with legal obligations, including tax, GST, and accounting requirements

4. Legal Basis for Processing

We process your personal data based on one or more of the following:

Consent — when you sign up for the newsletter, enable cookies, or share information voluntarily
Performance of a contract — to fulfil your orders
Legal obligation — to comply with tax, audit, and consumer protection laws
Legitimate interest — to operate, secure, and improve the Website

5. Sharing of Information

We do not sell, rent, or trade your personal information. We share information only with:

Payment gateway partners — for secure payment processing
Logistics and courier partners (e.g., India Post, private couriers, international shipping carriers) — for delivery of orders
Technology service providers — for website hosting, analytics, email delivery, and customer support tools
Government and regulatory authorities — when required by law, court order, or legal process
Professional advisors — such as auditors, accountants, and lawyers, bound by confidentiality

All third parties we engage are required to handle your information securely and use it only for the purpose for which it was shared.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, including legal, tax, accounting, and reporting requirements. Typically:

Order and invoice records: retained for a minimum of 8 years for GST and tax compliance
Account information: retained until you request deletion
Marketing data: retained until you unsubscribe

After the retention period, your data is securely deleted or anonymised.

7. Your Rights

Subject to applicable law, you have the following rights:

Right to access — request a copy of the personal data we hold about you
Right to correction — request correction of inaccurate or incomplete data
Right to erasure — request deletion of your data, subject to legal retention requirements
Right to withdraw consent — withdraw consent for marketing communications or cookies at any time
Right to grievance redressal — file a complaint with our Grievance Officer

To exercise these rights, please email us at [Insert your support email]. We will respond within a reasonable time and in any case within the period required by law.

8. Cookies

We use cookies and similar technologies to operate the Website, remember your preferences, analyse usage, and deliver relevant content. You can manage cookies through your browser settings. For details, please see our Cookie Policy.

9. Data Security

We implement reasonable security practices and procedures consistent with the IT Act, 2000 and applicable rules, including SSL encryption, secure servers, access controls, and periodic reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential.

10. Children's Privacy

The Website is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us, and we will take steps to delete it.

11. International Transfers

If you place an order from outside India, your information may be transferred to and processed in India. By placing an order, you consent to this transfer. We take reasonable steps to ensure your information is treated securely.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Significant changes will be communicated through email or a notice on the Website.

13. Contact Us

For any questions about this Policy or our data practices, contact us at:

Email: info@nestandneeds.com Phone: +91 95006 89372